Medecine Douce jewellery is guaranteed against manufacturing faults for one year from the date of purchase, subject to correct and care of the product.
During the guarantee period, the jewellery item may be repaired, replaced or exchanged for an identical item or one that is of equal value, depending on our assessment and the availability of parts. Guarantee services are granted on presentation of proof of purchase.
Jewellery items are not covered by the guarantee if they have been incorrectly used or treated, or have not been cared for in accordance with the instructions, or have been worked on in such a way as to cause a modification or alteration from the initial model, or have been involved in an accident.
Medecine Douce offers a repair service for the full range of its jewellery outside the guarantee period and conditions. The service is on a request basis and is invoiced with a minimum inclusive charge of 12.50 euros ex-VAT. The price is determined according to the type of repair work that needs to be done, subject to the availability of parts and possible technical solutions. An estimate is issued for each request and the repair(s) is/are carried out once we have received the customer’s approval.
Repair times vary according to what needs to be done, with a minimum period of two weeks from receipt of the jewellery item in our workshop.
Customer service contact :
firstname.lastname@example.org or +33 (0)126.96.36.199.51