For deliveries fro Christmas, please check out our dedicated information page here.
Orders are prepared with the greatest care and your order will be dispatched as quickly as possible.
Once your order has been confirmed, it is prepared within a half-day. The jewellery item is slipped into a cotton case and packed in a parcel that protects it throughout the transport process. Your order will be dispatched on the working day following its confirmation on our site, except on public holidays. For example, if your order is confirmed on a Friday, the parcel will be dispatched on the following Monday.
Colissimo with signature
We have chosen to send our deliveries by Colissimo with signature to ensure that you are given a high-quality service and that the parcel is handed over directly to you.
The delivery times announced on the site are those given for guidance purposes by Colissimo.
- France, Corsica and Monaco: 48 hours
- International: 4 to 5 days
You can track your order by logging on to http://www.laposte.fr/particulier/outils/suivre-vos-envois and using the parcel number that we will send you after dispatch.
Delivery in Metropolitan France is free for all orders over 100€. Below 100€, a shipping fee of 7€ will be applied. The fee is 15€ for Oversea Departments and European Union destinations and 28€ for any other region.
We work with an ecologic courier compagny, driving electric scooters to deliver your order directly to you.
Your order will be delivered under 2h30 after its preparation, from Mondays to Fridays between 9am and 4pm.
Courier delivery is available only within Paris proper. All order with a delivery address not located in Paris for which the chosen delivery mode would be courier delivery will be shipped by Colissimo with signature.
Delivery is free for all orders over 100€. Below 100€, a shipping fee of 7€ will be applied.
Click and collect
You can order online and choose to opt for our click and collect service in order to pick up your order in our parisian shop.
Your order will be available with a 1/2 working day following its confirmation on our website.
You will be able to collect it in our Medecine Douce shop located at 10 rue de marseille, 75010 Paris by showing your ID, during the store's opening hours.
Vous pouvez commander en ligne et opter pour le retrait en magasin afin de récupérer votre commande dans notre boutique parisienne.
Votre commande sera disponible dans la demi-journée ouvrée suivant sa validation sur notre site.
Our click and collect service is free with no minimum order.
Free returns. For more information, read the following page about returns and exchanges here.
If an item in your order does not suit you, you have a 14-day withdrawal period starting from the reception of your order. You do not have to give a reason for returning the article within this period. We will then refund the cost of the item by crediting your bank card within 2 weeks of receiving it, as long as the following conditions are fulfilled:
- The jewel must be in new condition
- It must not have been worn or used
- It must be returned in its original packaging, along with a copy of the invoice.
If these conditions are not fulfilled, we will be unable to take back or exchange the article, which will be returned to you at your own expense.
To ensure that any returns or exchanges are treated in the best possible way, please contact us at the following address email@example.com before returning the article or requesting an exchange. We will then confirm the details of the return or exchange procedure and let you know if relevant as to whether certain items are in stock. If shipping is from France, Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Liuania, Luxemburg, Malta, Monaco, The Netherlands, Poland, Portugal, Czech Republic, Romania, The United Kingdom, Slovakia, Slovenia and Switzerland, the return shipping fees are at our charge and free for you as a customer. In this case, we will send you a pre-paid return waybill. For shipping from other countries, you should return the jewel(s) at your own expense to the following address :
Medecine Douce Retours - 10 rue de Marseille - 75010 Paris FRANCE
We advise you to carefully wrap the item(s), in an appropriate box, preferebly rigid, to avoid it being damaged during shipping. Articles purchased from our e-shop may not be returned to or exchanged in our shops, corners or any distributors.
If you have any questions about a return or exchange, please contact us at the following address: firstname.lastname@example.org.