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Free standard shipping in Europe, Maghreb & French Oversea departments from 200€ ! >> Details

Orders are prepared with the greatest care and your order will be dispatched as quickly as possible.

Once your order has been confirmed, it is prepared within a half-day. The jewellery item is slipped into a cotton case and packed in a parcel that protects it throughout the transport process. Your order will be dispatched on the working day following its confirmation on our site, except on public holidays. For example, if your order is confirmed on a Friday, the parcel will be dispatched on the following Monday.

Standard delivery

We have chosen to send our standard deliveries by Colissimo with signature to ensure that you are given a high-quality service and that the parcel is handed over directly to you.

The delivery times announced on our website are those given for guidance purposes by Colissimo.

- France, Corsica and Monaco: 24 to 48 business hours

- International: 4 to 12 business days

You can track your order by logging on to http://www.laposte.fr/particulier/outils/suivre-vos-envois and using the parcel number that we will send you after dispatch.

Standard delivery in Metropolitan France is free for all orders over 100€. Below 100€, a shipping fee of 8€ will be applied.

Standard delivery in Europe, Maghreb, Guadeloupe, Martinique, Réunion, St Martin, St Barthélémy, Guyana, Mayotte and St-Pierre-and-Miquelon is free for all orders above 200€. Below 200€, the fee is 12€ for Germany, Belgium, the Netherlands and Luxemburg ; 15€ for the rest of Europe and the Maghreb region ; and 16€ for Guadeloupe, Martinique, Réunion, St Martin, St Barthélémy, Guyana, Mayotte and St-Pierre-and-Miquelon.

For any other region of the world, a shipping fee of 28€ applies.

Delivery in pick-up point

We have chosen to send our pick-up point deliveries with Colissimo. This service is available only for metropolitan France, Corsica and Monaco, and allow you to choose a delivery in your post-office, at a pick-up point or at a «Pick-up Station ».

The delivery times announced on our website are those given for guidance purposes by Colissimo.

- France, Corsica and Monaco: 2 to 3 business days

You can track your order by logging on to http://www.laposte.fr/particulier/outils/suivre-vos-envois and using the parcel number that we will send you after dispatch.

Standard delivery in Metropolitan France is free for all orders over 100€. Below 100€, a shipping fee of 8€ will be applied. The fee is 12€ for Germany, Belgium, the Netherlands and Luxemburg ; 15€ for the rest of Europe and the Maghreb region ; 16€ for Guadeloupe, Martinique, Réunion, St Martin, St Barthélémy, Guyana, Mayotte and St-Pierre-and-Miquelon ; and 28€ for any other region of the world.

you will be informed of the availability of your parcel at the pick-up point by an email and/or SMS from Colissimo.

Express delivery

Express deliveries are operated by a different carrier according to the region of delivery.

The delivery times announced on our website are those given for guidance purposes by carriers.

- France, Europe and major world cities : 24 business hours

- International: 2 to 3 business days

Please note that there may extra delays due to customs processing and fees.

Express delivery in Metropolitan France is free for all orders over 200€. Below 200€, a shipping fee of 22€ will be applied. The fee varies for any other region of the world.

Courier delivery for Paris proper

We work with an ecologic courier compagny, driving electric scooters to deliver your order directly to you.

Your order will be delivered within a 3 hour time slot after its preparation, from Mondays to Fridays between 9am and 4pm.

Courier delivery is available only within Paris proper. All order with a delivery address not located in Paris for which the chosen delivery mode would be courier delivery will be shipped in standard delivery.

Delivery is free for all orders over 100€. Below 100€, a shipping fee of 7€ will be applied.

Click and collect

You can order online and choose to opt for our click and collect service in order to pick up your order in our parisian shop.

Your order will be available with a 1/2 working day following its confirmation on our website.

You will be able to collect it in our Medecine Douce shop located at 10 rue de marseille, 75010 Paris by showing your ID, during the store's opening hours.

Vous pouvez commander en ligne et opter pour le retrait en magasin afin de récupérer votre commande dans notre boutique parisienne.

Votre commande sera disponible dans la demi-journée ouvrée suivant sa validation sur notre site.

Our click and collect service is free with no minimum order.

Returns

For more information, read the following page about returns and exchanges here.