Guarantee

Medecine Douce jewellery is guaranteed against manufacturing faults for one year from the date of purchase, subject to correct care of the product, as specified in our care advice.

During the guarantee period, depending on our assessment and the availability of parts, the jewel may be repaired, replaced or exchanged for an identical item or one that is of equal value.

Guarantee services are granted only upon presentation of proof of purchase, from our e-shop or from our Parisian shop.

Jewellery items are not covered by the guarantee if they have been incorrectly used or treated, or have not been cared for in accordance with the instructions, or have been worked on in such a way as to cause a modification or alteration from the initial model, or have been involved in an accident.

Outside of the guarantee's period or conditions, Medecine Douce offers for all its jewellry a repair service, subject to availability of parts and technical solutions.

The service is on a request basis and is invoiced with a minimum inclusive charge of 15€ including VAT. The price is determined according to the type of repair work that needs to be done, depending on the type of the repair.

An estimate is issued for each request and the repair is carried out once we have received your approval.

For any jewel bought somewhere else than on our e-shop or our Parisian shop, the customer service is entirely up to the sales point of where your purchase has been made.

Consequently, each jewel bought at our retailers or in department stores' corners are subject to their own sales terms, and not our own.

We can not in any case be forced to offer a repair on a purchase made in department stores' corners or at our retailers.

Guarantee