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Enjoy free shipping in France from 100€ and in the EU from 200€, and free returns in selected countries !
Let's shop!
Slide thumbnail
Enjoy free shipping in France for all orders from 100€
and for all orders from 200€ in the European Union.
Free returns in selected countries !
Let's shop!

Returns & Exchanges

The jewels or items must be returned new, unworn and with their original packaging.

Before shipping your return, to insure its best treatment, we advise you to contact us via email at the following address contact@bijouxmedecinedouce.com. We will confirm the details of our return/exchange procedure, and if needed specify the availability of the desired jewelry. We will also send you a prepaid return waybill (if eligible) to return the items.

The returned jewels must be:
- new
- unworn and unused
- sent in their original packaging.

Returns are free of charge for all orders delivered to France, Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Lituania, Luxemburg, Malta, Monaco, The Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia and Switzerland.
For all orders confirmed until December 24th,
exchanges will be possible until January 9th 2023 included.
We will proceed to your refund with 15 business days. Your refund can only be credited through the means of payment used for your order (credit/debit card or PayPal account).
Refunds
Exchanges
Please specify in your email which other reference or color you wish to exchange your initial order with. We will put the jewel aside for you if available, and ship it as soon as we receive the initial one.
Delivery
Guarantee
Care advice
Returns
The jewels or items must be returned new, unworn and with their original packaging.

Before shipping your return, to insure its best treatment, we advise you to contact us via email at the following address contact@bijouxmedecinedouce.com. We will confirm the details of our return/exchange procedure, and if needed specify the availability of the desired jewelry. We will also send you a prepaid return waybill (if eligible) to return the items.

The returned jewels must be:
- new
- unworn and unused
- sent in their original packaging.

Returns are free of charge for all orders delivered to France, Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Lituania, Luxemburg, Malta, Monaco, The Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia and Switzerland.
For all orders confirmed until December 24th,
exchanges will be possible until
Saturday January 9th 2023 included.
We will proceed to your refund with 15 business days. Your refund can only be credited through the means of payment used for your order (credit/debit card or PayPal account).
Refunds
Exchanges
Please specify in your email which other reference or color you wish to exchange your initial order with. We will put the jewel aside for you if available, and ship it as soon as we receive the initial one.
Care advice
Delivery
Guarantee
Returns

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